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Your Mail
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Residential Service Desks are open:
8:30am - 11:00pm
Saturday and Sunday
12 Noon - 11:00pm
12 Noon - 11:00pm

On This Page
Getting Your Mail
Using Your Mailbox (Video)

Getting Your Mail

US Mail

Mail is delivered and picked up at every residence hall, except on legal holidays, extended vacation periods and Summer Break. At the beginning of the semester, you will be assigned a mailbox, which will be located in your residence hall. Most residence halls also have a mail slot for outgoing U.S. Mail. If you need to mail something, you can purchase stamps at the University Store which is located in the Campus Center, or at Mail Services in Goodell, Room 306.

Campus Mail

Campus mail is a free service that delivers letters from one on-campus room or office to another. To send campus mail, address the envelope as follows and drop it in any mailbox marked "Campus Mail".

Your Campus Mailing Address

In order to receive mail at your residence hall, it should be addressed using the following format. Each residence hall has a different 4-digit extended zip code.

Residence Directory of street addresses with zip codes.

Package Delivery

• All packages will be delivered to your Residential Service Desk.
• We will email your UMail account to let you know when you receive a package.
• Unclaimed packages will be returned to sender 7 days after receipt if not picked up.
• There is a package weight limit of 40 lbs. per package.

Your Residential Service Desk is not able to accept any package that requires an ADULT SIGNATURE (Age 21+) upon attempted delivery. Some items that would require an ADULT SIGNATURE CONFIRMATION are alcohol, cigarettes, firearms/ammunition and items of high value. It is important to note that some computer vendors will require an ADULT SIGNATURE when shipping computers due to their high value. Before ordering a computer, please contact your Residential Service Desk and speak with the Service Desk Coordinator about this exception.

 For details about package delivery from Amazon@UMass, please click here.

Not Getting Your Mail?

If you are having problems with your mail please contact your RSD. Misaddressed mail is forwarded by University Mail Services, room 306 Goodell, to a resident's most current address as it appears in SPIRE. If Mail Services is holding any mail for you, you will be notified by email to come in person with your student ID between the hours of 9:00 a.m. - 4:00 p.m. Monday through Friday.

Mail Delivery during Summer and Wintersession

Standard (Bulk) mail and Periodicals (magazines, newspapers) will not be forwarded. You are required to change your address directly with the Circulation Department for each publication.

Bank Statements are returned to the Bank. Mail Services recommends that you contact your Financial Institution and update your mailing address.

Credit Card 'offers' are returned to sender.

Campus Mail is returned to the originating Department. Other 1st Class Mail is forwarded to the permanent address students have provided on SPIRE. Please be patient. Mail Services hand-addresses thousands of pieces of mail.

How to Open Your Mailbox

pdf Mailbox 1 Dial Signs pdf Mailbox 2 Dial Signs

Using Your Mailbox Video Tutorial

YouTube mailbox video