Safety
& Security
UCard
Your UCard
Your UCard is your campus ID, meal card,
debit card, and the key to the main entrance of your residence
hall, your cluster office, and other halls where you take your
classes or work.
As a resident student, you are required
to have a working UCard at all times. Carry it with you and be
ready to present your UCard to campus staff when asked for identification. Your
UCard is your personal ID. Do not loan your UCard to anyone else.
How
it works
To unlock one of the main entrances
to which you have access, pass your UCard (photo side to the left)
through the slot on the card reader. You'll hear a click as the
door is momentarily 'unlocked' to allow you to enter the building.
NOTE: Be sure not to pass your
card through the reader too quickly. Doing so could cause an error
message and no access. If this happens, try it again a little more
slowly.
What
should I do if my UCard does not work?
If you experience difficulty using your
UCard, contact your cluster office immediately.
When reporting a problem, please include
the following:
- the location of the door you were
trying to access
- the time of day when you experienced
the problem
- the message the card reader displayed
when the door would not open, e.g. "Accepted"; "Invalid
Card"; "Rejected"; "Insert Card"; "Stand
By"; etc.
The cluster office will verify your
residency in the hall, and then help you to resolve the problem.
If necessary, the cluster office will contact card access staff
for assistance.
What
if my UCard is lost or stolen?
Report a lost or stolen UCard to your cluster
office immediately, and request that the card be deactivated.
This will prevent an unauthorized person from using your card
to gain access to your residence hall. If the cluster office
is closed, call Housing Services, 545-0812. Then call
the UCard Office, 545-0197 so that the Meal Plan and Debit
Account access on your card can be suspended.
As soon as possible, go to the UCard
Office to receive a new card. The UCard Office is located in Franklin
Dining Hall on Stockbridge Road. Normal business hours are Monday
- Friday, 8:30 a.m. - 5:00 p.m. Please be aware that you are responsible
for the cost of replacing your UCard.
If the loss or theft occurs when the
UCard Office is closed, you may sign out a temporary access card
at your cluster office. You may use the temporary access card only
until the UCard Office is open again to allow you to get a replacement
card..
If you do not return the temporary access
card to your cluster office within two business days, the card
will be deactivated and you will be billed for the cost of replacing
the temporary card.
