|
1.
|
How
do I access cable TV in my room / apartment?
All
student rooms and on-campus apartments are equipped with
a CATV outlet. If you have a cable-ready TV, simply connect
your television to the wall outlet using a standard coaxial
cable, also called a RF cable. To receive all of the
CATV channels, use the menu command to select CATV (not
antenna) and AUTO program. Refer to your television
User's Guide for additional set up information.
If
you are using an older, non-cable ready TV, you will
need a cable-ready VCR or cable converter box to use
as a tuner to receive all of the CATV channels. If you
don't use a VCR or converter box, you will only receive
channels 3 through 13. (see How do I hook
up cable and my VCR? for setup instructions.)
If
you have difficulties connecting your cable please call
our office at 5-4803 and a customer service representative
will help you. Our office hours are 8:30 a.m. - 5:00
p.m., Monday through Friday.
|
|
2.
|
Where can I find a list of channels
that are included in the on campus cable service?
You
can find the HSCN Channel Guide on
our website at www.housing.umass.edu/hallserv/hscn.html
|
|
3.
|
My
reception is bad! How can I fix it?
Make
sure your cable is properly connected to the wall outlet
and to the TV or VCR. If using a VCR or converter box
make sure that your TV is tuned to channel 3. If you
continue to have trouble, call our customer service number
at 5-4803. We'll assist you over the phone or,
if necessary, send one of our service technicians to
your room.
|
|
4.
|
How
do I hook up cable and my VCR?
To
hook up cable through your VCR, you will need two coaxial
cables. Connect one cable from the wall outlet to the
INPUT jack on the VCR. Then connect the second cable
from the OUTPUT jack on the VCR to the INPUT jack on
the TV (see diagram below).
|
|
5.
|
I
only receive channels 3 - 13. Why?
If
you have a cable ready TV, you must have your TV set
to CATV, CABLE, or STD. To do this, set the switch
on the front or back of your TV or VCR, OR using your
remote, select "SETUP" or "MENU" and
set the on-screen display accordingly.
|
|
6.
|
Where
can I find information about what's happening on campus?
YouMassTV
on Channel 78
YouMassTV
is now on channel 78. Campus residents can find out about
campus events and much more.
|
|
7.
|
Who can I contact if I have a question
or problem with my cable service?
Please call our Customer
Service number at 5-4803 if you have a question or problem.
You can also email us at askHSCN@gw.housing.umass.edu or
submit a service request using the Housing Service Request
System at www.housing.umass.edu/cgi-bin/iservice.
Please note that the online system is only accessible from
within the residence halls.
|
