Family Housing Residential Telecommunications
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Telecommunications Fee
Returned Check Fee
Policy on Non-Payment for Service
Paetec Communications
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Computing Services
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Telecommunications Services
You are responsible for furnishing your
apartment with a touch-tone telephone set (telephone and line cord).
When you move in, all you have to do to activate the telephone service
is plug your telephone into the wall jack. There is no charge to activate
your telephone service.
Your telephone service includes such features
as local service, voice mail, call waiting, call transfer, conference
calling and call diversion. For information on how to use the telephone
system and access its more advanced features, see the Telephone
Service web page or call 545-2103.
Telecommunications Fee
The mandatory, non-refundable Telecommunications Fee of $120 for a four month period will be billed by Residential Telecommunications. Residents will receive a billing statement three times a year (Fall, Spring, and Summer). There is an option to pay the either the non-refundable total amount due of $120 by the first due date of the billing period or the $30 monthly fee by the due date each month. Balances must be kept current and may be paid in full at any time. A blue "Family Housing Telecommunications Payment" form must filled out and submitted with payment to the Bursar's Office. These forms are available at Wysocki House and the Bursar's Office. Your "Billing TE" number is the Primary Lease Holder's eight digit Campus ID.
If a tenant commits to residency after the 23rd of any given month there will be no Telecommunications Fee due that month. If a tenant terminates residency from the 1st through the 7th of any given month there will be no Telecommunications Fee due that month. For more information go to: http://telecom.oit.umass.edu/students
Returned Check Fee
Residential Telecommunications will charge a “Returned Check Fee” of $25 on every check that is returned unpaid.
Policy on Non-Payment for Services
The Office of Information Technologies may, without further notification, block any telecommunications services (including telephone, voicemail and/or network access) for any overdue balance. The block on telephone service will be a change of service that will still allow for emergency calls only.
Procedure for Non-Payment of Services
Payment must be received by the Bursar's Office and Residential Telecom notified via E-mail at restelcom@oit.umass.edu or 545-2103 in order to restore service.
PAETEC Communications
The University has selected PAETEC Communications to provide your long distance telephone service. PAETEC Communications offers a calling program with outstanding quality, flexibility, and affordability to truly meet your needs.
In order to place long distance calls please contact PAETEC Communications at 800-962-4772 to obtain a Personal Billing Number (PBN). Your PAECTEC PBN gives you freedom to place calls from anywhere on campus. The two customized rate plans are the Standard Rate Long Distance Plan which is 6.9 cents per minute for all intrastate and interstate calls and the Premiere Long Distance Plan for a monthly charge of $5.95 and all intrastate and interstate calls are billed at 2.9 cents per minute. PAETEC offers great international rates too.
High-speed Internet
This connection will occur over phone lines and will bring speeds comparable to commercial cable and DSL services (e.g., Comcast & Verizon) and much faster than the current dial-up connection. The type of connection is technically called Long Range Ethernet and is similar to DSL.
