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About Residential Life

Residential Life at the University of Massachusetts Amherst is one of the largest on campus housing systems in the United States. Over 13,000 students live in 52 residence halls, while families, staff, and graduate students live in a 240-unit apartment complex. Residential Life provides a variety of hall services, educational programs and activities. Students and families are encouraged to use our site to gather information about residence hall assignment processes, to report maintenance requests using our i-Service link, and to learn more about our residential programs and facilities.

If you cannot find the information you need, please contact us via a web inquiry or at 413-545-2100 Monday to Friday, 8:30am - 5:00pm.

Residential Life Vision and Mission Statements


Residential Life is a national leader in creating a dynamic residential experience that is engaging, socially just, and promotes student learning.

Residential Life offers a residential experience that supports students' learning, personal growth, and academic achievement. We foster inclusive communities, create social and educational opportunities, and provide safe and well-maintained residences.

Our Divisions

Facilities Operations
Ted Mone, Director of Operations

Finance Administration and Human Resources
Liz Brown, Director of Finance Administration and Human Resources

New Student Programs and Parent Services
Jeanne Horrigan, Director of New Student Programs and Parent Services

Residence Education
Jean Ahlstrand MacKimmie, Director of Residence Education

Residential Life Learning Communities
Anjali Cadena, Interim Director of Learning Communities

Student Services
Dawn Bond, Director of Student Services

Technology Services
Sharon Shevlin, Director of Student Affairs Technology Services

Residential Life
Mission Statements

Residential Life Vision, Mission, Values

Statement on Multiculturalism

Statement on Sexual Orientation, Gender Identity and Gender Expression